Stuart Dykstra

Technology Strategy Manager @TELUS

CA

Responsible for the management of the technology cycles in TELUS and KOODO corporate stores and kiosks. Market knowledge experience and research of the retail technology trends and evolving solutions. Complex business case planning is required to understand how a particular technology approach pits the capabilities/functionality vs overall investment vs effort to implement or gain adoption by the users. Securing the capital investment required buy-in from the executive level through strategy presentations and alignment/support across all business functions that would be affected by the change. Vendor assessments are conducted across the leading market players to assess the business fit beyond the technology solution being proposed for the stores and kiosks. POCs and Pilots are conducted putting hands on the solutions to determine the efficacy along with the real world implications of the operations.5. Successful evaluation leads to the deployment at scale. The organization of human resources and obligation of the investment becomes critical to the changes success. Selection of core technologies deployed:POS | Expanded the POS to a wireless platform supporting 1500 devices.Voip telecommunications | Evolved from an analogue solution to a digital platform for 300 locations.Mobile app development | Developed and launched an in-store retail experience with the My TELUS mobile app bridging the retail and mobile experiences. Digital merchandising CMS | Fully transformed the retail content solution a new platform touching 2500 endpoints.Security and traffic counting | Optimized the business by combining solutions to bring in a new security vendor capable of using video analytics for traffic counting.Barcode scanning solutions | Expanded the capability to scan barcodes from a user’s phone in 2D formats.Responsibilities also extended to incubating technology solutions in the TELUS lab for innovative applications in field.

Brock University

BA, Business Communications