Stuart Costley

Director of Research @AVIV Group

London, GB

Leader of UX Research, Customer Experience, and Research Operations at AVIV Group — the proptech company behind Europe’s top real estate portals.• Drive cross-functional insight strategy across B2B and B2C, shaping product and commercial decisions through high-impact, actionable research.• Champion AVIV’s Voice of Customer programme to embed empathy, break silos, and align the business around the real needs of users.• Scaled research operations through continuous ‘democratised’ research, in-product CX tracking, and a rapid-response B2B panel — accelerating time-to-insight and market impact.• Strategic partner to senior leaders in Product, Tech, Design, and Commercial, embedding customer centricity across teams, culture, and roadmaps.• Advocate for the customer at executive level, translating insight into tangible business outcomes and experience innovation at scale.