Stuart Bothwell

WORK HISTORY

EDUCATION

SKILLS

ABOUT STUART BOTHWELL

With a strong background in ICT support and Project Management, I bring a unique blend of technical expertise and a customer-focused approach to every role I undertake. My career has spanned diverse environments and organisations. My unwavering commitment to delivering exceptional service with a personable and engaging manner ensures that every client and colleague receives the best possible support experience.I am currently leveraging my experience to provide top-tier desktop support to over 80 clients nationwide with Converged Communications Solutions, demonstrating - and always developing - my ability to adapt, innovate, and solve complex challenges.Prior to my return to the United Kingdom, I worked in New Zealand with Fire and Emergency New Zealand and Contact Energy establishing myself as a valuable contributor in many areas as a member of a team, an individual and as a leader.Having moved into ICT Project Management role in September 2020, I tackled a number of key projects, including the installation of the best possible internet connection to our Fire Brigades and offices and managing the ICT aspect of the relocation of FENZ National Headquarters.I had previously worked as second line ICT Desktop Support, which extended into the fields of server and network support which would be considered by many to be tasks for third line support and Project Managers. During this time, I served in a number of areas including as IT contact for the Strategic and Executive Leadership Teams and Business Support, and as Regional ICT Support for Te Ūpoko (most of the Southern North Island). My appointment to these roles was due to my excellent, customer-focused support and positive personable attitude as well as my technical expertise. Experience in working with applications such as Active Directory, Microsoft Azure, Microsoft SCCM, Microsoft Exchange, Projectwise, SharePoint, Autotask, Altiris Ticketing and Deployment Systems, ServiceNow, Forefront and Lotus Notes among others.Notable recent qualifications include:Certified in PRINCE2 to Practitioner level (2020)Certified ITIL Foundation Qualification v4.0 (most recently refreshed in 2019)I am an outgoing person who is ambitious in the goals I set for myself. I am very systematic in my approach and my friendly, personable demeanor makes the experience of incident resolution and request processing much easier for the user, ensuring a high quality service every time.