Stuart Blaney

Lead Analyst @RSPB

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2020 — Present

Lead Analyst @RSPB

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Sandy, GB

Assist the Digital Lead and work with other staff/external parties to develop novel data-derived solutions to strategic challenges in the Fundraising and Communications side of the RSPB\'s operation. Undertake detailed quantitative and qualitative analysis, to enhance efficiency, control costs, and produce complex research to come up with answers to the questions that haven\'t yet been asked. Contribute to the development of continuous improvement approaches, assisting with research, and generating innovative ideas by building upon and improving existing approaches. Assist the Digital Lead in ensuring that standards/guidance as well as strategy/prioritiesare developed in line with business need and industry trends, to help shape future plans androadmaps.

EDUCATION

N/A

Hills Road Sixth Form College, Cambridge

4 A-Levels

N/A

Queen Mary, U. of London

Upper Second BSc degree (2:1) with Honours

SKILLS

Project ManagementVoice of the Customer AnalysisCustomer ServiceContinuous ImprovementData AnalysisCustomer-Impacting Issue ResolutionLean 6 SigmaMs OfficeTeam ManagementCustomer Relationship ManagementCustomer ExperienceTrainingCustomer SatisfactionCommunications StrategyDigital MediaE-Commerce OptimizationProcess ImprovementCrmSocial Media MeasurementProblem SolvingCustomer Relationship Management (Crm)Copy Writing

ABOUT STUART BLANEY

With over 13 years experience as a customer service professional at the frontline of…

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Stuart Blaney — Lead Analyst at RSPB in London, GB | Unifers