Stuart Thomson

Senior Operations Manager i & C @Shell Energy

Cheltenham, GB
MOBILE NUMBERS
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WORK HISTORY

May 2023 — Present

Senior Operations Manager i & C @Shell Energy

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Milton Keynes, GB

Managing I&C customer journey from onboarding, billing, contract management, customer experience through to industry settlements- Setting customer engagement strategy to deliver business goals on customer experience feedback and likely to renew targets- Deliver contract profitability through creation of high performing customer relationship team- Managing Shell industry commitments to likes of Elexon, Ofgem, DESNZ and xoserve.

EDUCATION

2003 — 2007

The University of Dundee

MA Economics

SKILLS

EnergyFinancial AnalysisContract ManagementOperations ManagementBusiness Process ImprovementElectricity MarketsManagementRisk ManagementTeam ManagementLeadershipRenewable EnergySmart MeteringPricing AnalysisFinancial ModelingGasStakeholder ManagementCommodity MarketsMetersStrategic PlanningEnergy MarketsUtility IndustryAnalysisProcess Improvement

ABOUT STUART THOMSON

I am a passionate commercial and customer services leader with 17 years experience in…

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Stuart Thomson — Senior Operations Manager i & C at Shell Energy in Cheltenham, GB | Unifers