Stuart Stock

WORK HISTORY

EDUCATION

ABOUT STUART STOCK

Our Digital Business & Technology (DB & T) team’s primary aim is to develop and deliver innovative solutions for Veolia to become a world champion of Ecological Transformation.After graduating, I worked in the pharmaceutical sector where I became a qualified CIMA accountant. In 2003 I joined Veolia, driven by a desire to work with a larger organisation and a passion for sustainability. Whilst studying for my MBA, I developed an interest in data and a passion to enhance the financial performance of the business through insights and intelligence. As the business became more reliant on data, I turned my attention to the source systems to improve accuracy levels, which in turn reduced manual effort on reporting. This led to me becoming responsible for our systems and influencing the DB & T product roadmap such that data is now the foundation of our strategy. I am extremely proud of our team’s achievements on our digital transformation journey for the UK & I business over the last 5 years. We have innovated with IoT solutions and platforms, completed a large-scale (front and back office) application remediation program where we now support a workforce that can work Securely, Anytime, Anywhere and on Any Device, completely migrated our infrastructure to multi-cloud services, and replaced our network topology to SD-WAN which in turn improves internet connectivity for our 450+ sites.This is coupled with the introduction of omnichannel experiences which have made Veolia more accessible and responsive to our 75k+ customers via our Customer Hub, where they can chat with our Customer Experience Teams and view dynamic carbon footprint reporting. We are also directly contributing to business growth with our online sales platform which is constantly expanding our online sales footprint During this time we have also led a Google transformation project removing Microsoft Office from 75% of the 5k+ office-based workforce, replacing laptops with Chromebooks, to increase security and reduce the overall support costs to the business.I am also lucky enough that my role extends to include responsibilities for Marketing, Internal & External Communications, and Regulatory Affairs which dovetail perfectly with my IT responsibilities and my professional development. We are making for a more informed and connected community of Marcomms professionals where data and customer insights are key. I believe that Veolia is ahead of its field, with the technology, data, and people to make a real difference in reducing both our own and our customer\'s carbon footprints.