Stuart Richardson
Director - Head of Operations B2b Sales Uk @Ørsted
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WORK HISTORY
Director - Head of Operations B2b Sales Uk @Ørsted
London, GB
Director B2B Operations reporting into the Managing Director and part of the senior leadership team in the UK, responsible for setting and delivering the UK strategy for commercial business solutions.Accountable for Small medium enterprises, Industrial & Commercial customers commodity billing and credit management for £1.4 Billion revenue. Consisting of all end to end functions of the customer journey including sales support, customer services, billing, metering activities, all third-party contracts, debt collection, energy market interfaces, regulatory compliance and optimisation.
EDUCATION
Liverpool Hope University
2.2, History and Politics Combined Honours
SKILLS
ABOUT STUART RICHARDSON
I am a passionate and highly motivated senior leader putting the customer at the heart of the business by creating a consistently positive experience. I am a proven leader with 19 years’ experience in a variety of roles delivering cost effective solutions. Utilising systems thinking, six sigma along with change management methodologies I deliver people led customer centric improvements across the organisation.Leading operational businesses specialising in performance improvement and cultural change in the context of re-organising and restructuring. I have delivered IT systems into complex environments and initiated cultural change programmes to embed improvement and customer centric cultures. I am not afraid to make strategic decisions and am always looking to improve the business and customer outcome.
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