Stuart Pollock
Client and Operations Director @GAIN
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WORK HISTORY
Client and Operations Director @GAIN
EDUCATION
University of Southampton
Bachelor of Arts (BA), Archaeology
SKILLS
ABOUT STUART POLLOCK
I am an experienced Senior Leader specialising in end-to-end digital agency operations - from pre-sale through delivery and long-term client retention. With a career spanning global creative, digital, and experience design environments across both private and public sectors, I have a strong track record of elevating operational performance and driving sustainable organisational growth. I support owner-managed businesses to scale through improved business development, sales effectiveness, delivery efficiency, revenue optimisation and forecast accuracy.Strategic Operational LeadershipOperations Director with proven experience scaling digital and creative organisations. I oversee the full agency lifecycle - pre-sale, delivery and retention - ensuring operational excellence, commercial performance and sustainable growth. I have driven improvements in revenue, EBITDA, process optimisation and enterprise-wide operational maturity. Known for pivoting seamlessly between senior strategic planning and day-to-day operational management.Sales Revenue Optimisation & New BusinessStrengthened sales operations by enhancing forecasting, reporting, pipeline visibility and commercial insights. Partner effectively with Growth, Finance and Delivery to support deal shaping, resource planning and profitability modelling. Experienced in pre-sales scoping, resourcing, solution design and delivery planning. Recognised for simplifying complex delivery challenges to increase win rates and client confidence, including securing multiple seven-figure public sector contracts.Client Management, Project Direction & GovernanceLed large multi-disciplinary teams of 15+ people across complex digital transformation, product and service design programmes for Liberty Global, Virgin Media Ireland, The Insolvency Service and the Department for Transport. Build trusted senior-level relationships, elevate client satisfaction and ensure delivery excellence across high-value engagements. Adept at aligning teams, budgets, scope and timelines to deliver predictable, high-quality outcomes.People & Resource LeadershipExperienced in workforce planning, resourcing and capacity management, overseeing a workforce of 120+ people across multi-disciplinary teams. Lead and coach high-performing teams, strengthen cross-functional collaboration and contribute to culture, engagement and people development across the organisation.
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