Stuart McLaughlan

WORK HISTORY

EDUCATION

SKILLS

ABOUT STUART MCLAUGHLAN

Highly analytical and delivery-focused professional deploying 33+ years’ of technical excellence with stronger innovation to envision highly scalable, reliable and secure technology infrastructures with proven delivery across operational, service and commercial aspects within large-scale and complex IT delivery programs. Trusted technical advisor for the planning, design, strategic direction, and day-to-day execution of diverse infrastructures, computing platforms, hardware, software applications and network connectivity to ensure a seamless user experience in consuming technical capabilities. Ensuring the technology solution delivers niche value proposition & high ROI to client investments, within the defined SLAs: Practiced in architecting, engineering, deploying, and configuring of robust solutions from inception to client benefit realisation - coordinating cross-functionally in an inclusive team culture to swiftly identify pain points and apply diagnostic utilities to aid rapid troubleshooting. What I Bring to the Table:Systems-level perspective aligning technical vision with the ‘big picture’ and client goal; expertly designing priorities to build and configure robust capability - specifications to exacting QA standards with user-design thinking to meet technical realities.Analytical troubleshooting rapidly responding to issues, break/fix and high-impact incidents with escalation management to remove errors, recover and minimise recurrence with strong process-review intelligence, diagnostics and follow-through. Technical Project Acumen, comfortably juggling operational and project pressures with strong technical affinity, process capability, clear-instruction, and training delivery while creating a culture of best practices amidst enhancing technologies.Passionate about emerging - enhancing technologies with influential stakeholder-client consulting, my capacity for leadership inspires to nurture high capability, quality delivery, continuous improvement, and excellence. SkillsMS Intune, Entra, Purview, Azure, Autopilot, MFA,MS Office 365,Lync,Skype,Teams,One Note,Visio,SQL, Verint WFM Suite on Prem and Cloud, Voice/Screen recording, Speech Analytics, Text Analytics, Voice Biometrics, Archiving Solutions, Mobile Gateways, Key Management server( RSA–Thales-KMS-Call encryption), WebLogic, VMWare EXSI, SSL/TLS Certificates, Active Directory, SAML, SSO, Wireshark, Fiddler, Perfmon, DHCP/DNS Config, QOS/DSCP Network Config, ServiceNow, ConnectWise PSA, Brightgauge, NICE CXOne introduction, Using AI for issue resolution.