Stuart Hughes

Area Manager @Gillies

Scotland, GB

Oversaw daily operations and sales performance across multiple retail branches, ensuring revenue targets, service standards, and compliance benchmarks were consistently met.*Led, coached, and developed store and department managers, delivering structured performance feedback, tailored training, and leadership mentoring to elevate capability across all sites.*Designed and executed localised sales growth strategies, including incentive programmes and community-driven marketing, resulting in year-on-year sales increases of +21% and +18%.* Designed and delivered new in-store display lecterns from concept to rollout, improving product presentation and sales conversion. The design has since been adopted across multiple locations as the group standard* Designed and implemented a bespoke operational software solution, reducing administrative workload by 37 hours per week while improving colleague engagement and customer service consistency. Delivered at a minimal one-off cost and now positioned for broader adoption across the business.*Managed buying and stock planning, collaborating with suppliers to optimise range, maintain availability, and improve product mix — driving both customer satisfaction and margin expansion.*Captured and actioned customer insight data to refine store offering and elevate service delivery, contributing to record-level SMG customer satisfaction scores.*Drove operational efficiency projects across all sites, introducing best practices that improved productivity and reduced overheads without compromising service quality.

Stevenson collage

Higher National DIploma, Business Administration and Management, General

Remit

ILM Level 3, Retail Management

Remit

Diploma , Retail Management

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