Stuart Duncombe
Darwin Market Expansion & Commercial Operations Leader @Marsh
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WORK HISTORY
Darwin Market Expansion & Commercial Operations Leader @Marsh
EDUCATION
University of Hertfordshire
BA Hons, Business & HR
SKILLS
ABOUT STUART DUNCOMBE
Senior cloud professional with 19 years experience at Oracle, Amazon and BAE Systems, both in applications, as a customer and a vendor. 12 years of experience in SaaS account management across HCM, CX, Marketing and ERP/EPM.Key skills are; customer success, sales, account management, management of teams as well as matrix management, forecasting accuracy, ensuring deals close on time and are favourable for both the customer and the company, increasing retention rates and expansion of the customer base, the ability to understand and articulate the value of the solutions, building relationships and managing complex situations.Key achievements are; managing an inherited team and growing the team by 100% to become the most successful team in EMEA, continuously delivering more than 100% of forecast and target, training new teams in new markets and locations, reducing customer attrition, SME for retention and expansion across EMEA and being part of the Customer Success leadership team to ensure customer retention and expansion is at the heart of everything we do.
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