Stu Vickrage

Field Services Superintendent @Wärtsilä

Aberdeen, GB

Accountabilities: Field Service margins Accuracy and professional standard of field service deliverables Accuracy of order processing, invoicing and job management To meet, monitor and take appropriate action maintain performance targets Supervision of field service teams Ensure that all service staff operate in an efficient and effective manner Compliance at all times with appropriate QA and Health and Safety procedures ResponsibilitiesMain Responsibilities:Ensure all service work under your control (workshop/external) is correctly executed with proper utilisation of labour to maintain a high quality of servicePrepare service quotations and ensure jobs are kept within budgetBrief service engineers on job requirements and debrief service engineers on completion of work being carried outLiaise with service engineers, monitoring to ensure that jobs will be completed as per quotationSupervise, where necessary, jobs on locationHandle customer enquiries and technical queriesCheck service engineers\' reports are of a high standard (edit where necessary)Promote a close liaison with the Service Manager to ensure service deadlines are metPlay a leading role in ensuring that all work carried out is to ISO standardBe responsible for the 24-hour emergency service phone on a rota system To adopt a pleasant, adaptable attitude when requested to assist all Company staff with any “ad-hoc” duties that may be requiredPromote a close liaison with Account Managers to ensure best possible delivery of service to the customer

New College, Wellington

Business Administration and Management, General