Suresh Babu
Director - Biometrics at Leading Clinical Research Organization
- Role
- Director - Clinical Systems at ICON plc
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Suresh Babu
Accomplished and versatile Director with over 30+ years of progressive leadership…
Experience
Director - Clinical Systems
Mar 2012 — Present · Chennai, IN
Program Management Leadership: Develop detailed system road maps, scope, and work breakdown structures to ensure the compliance with the processes, tools and KPIs- Brainstorm new initiatives and execute growth-focused programs to deliver competitive edge, improve profitability and add value benefits to clients - Service Delivery Operations: Design and implement novel and innovative operating models to improve the speed of service - Change Management & Process Re-engineering: Develop, evaluate, disseminate, and integrate new standards, specifications, and technologies- Drive root cause analysis across various processes to identify non-performing areas in terms to accuracy, productivity and quality and lead lean six sigma / kaizen initiatives to improve performance - Business System Owner for Test Automation – Robotic Process Automation (RPA), Trial Grid and MS Team Foundation Server- Enable quicker test case development via testing strategy including Functional, Integration, UAT, PVT, Regression, and Automation Testing- Issue Resolution | Escalation Management: Establish and ensure clear roadmaps with regular status check-ins for early identification of issues, risks and related escalations- Optimization & Growth: Foster the continuous optimization of product delivery and release processes on a predictable & sustainable cadence to consistently deliver high quality products. Detect system needs and design processes to support business requirements- Client Success: Strengthen client relationship by fostering trust and driving service improvements. Achieve 100% customer satisfaction through extensive support for all professional engagements. Liaise with the clients to assess the requirements and expectations using a survey questionnaire - Cross-functional Coordination | Stakeholder Management: Partner with CXOs, Subject-Matter Experts, Global Partners, and Stakeholders on multiple programs
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