Stryceelyn Jolly

Senior Project Director @Canyon Ranch

Dallas-Fort Worth, TX, US

Established project discovery process to define scope, critical success factors / project drivers, timeline and resources et al for enterprise-wide and local property initiatives. • Defined project management tools for schedule & task management and created project schedule templates for software implementations, general projects and construction / renovation initiatives primarily leveraging Project Online (also known as Project Web App). • Developed and presented status reports to the executive team of C-suite members for select / key projects of interest. • Program management for key strategic projects with distinct & dependent workstreams, cross-functional resource needs and multiple location deployment. Identified dependencies within the programs and coordinated team collaboration across projects. • Projects Included: Book4Time (a spa and activity services management solution) implementation at all locations; Customer Relationship Management program to implement guest messaging, lead management and data interface solutions; Technology Solutions deployment at newly acquired property in concert with renovations efforts and timeline; Customer Survey Replacement initiative to identify a lower cost cloud solution while maintaining and enhancing key operational functionality; Operational Alignment program to determine and implement process and system changes needed to support operational business initiatives such as the launch of our new Pathways offering; Company Policies Migration from Convercent to SharePoint/Microsoft Teams with automated annual review triggers; Food Management Computrition Upgrade and Care Trakker Implementation to improve functionality and capture recipe nutritional details; Digital Transformation initiative to deploy new website and blog site with integrated content management system.

Townsend Leadership Program

Leadership

The Master's University

Bachelor of Science, Business Administration