Stephen H.
Amazon
- Role
- Cx Manager at The UPS Store
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
Experience
Cx Manager
Jan 2017 — Present
Assisted in the smooth transition of ownership through fostering a proactive, collaborative training environment. Managed daily business operations: overseeing package shipment, tracking, mailbox and customer service. Proposed business solutions and new workflow implementations—compliant to corporate policy and regulations—to engage customers and business owners. Through informative product and service education, increased store revenue by about 24% from year 2016 to 2017 (upon change of ownership)
Education
University of Washington
Bachelor of Arts - BA
Life Pacific University
Master’s Degree
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