Stoughton Bailie
Technical Program Manager @Verizon
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WORK HISTORY
Technical Program Manager @Verizon
Manage Onsite Service Desk at a Fortune 500 Online Travel Agent (OTA) with 100+node fully managed MPLS network with the following responsibilities:Delivery of Managed SolutionsCoordinate engagement of Managed WAN Engineering resourcesLog and Initiate Change Management activities for new or existing Managed ServicesParticipate in Change Advisory Board meetingsMaintain a Change Log, capturing successful and failed changes Represent Verizon on Major Incident conference callsIdentify network hardening and diversity opportunities to improve Service AvailabilityPerform monthly audits & delivery of Routine/Demand/Emergency Maintenance EventsPerform root cause analysis for incidents resulting in significant business impactIdentify Problem Management opportunities to mitigate repeat incidents or future risk Analyze performance of the Verizon Managed WAN network and attached devices Deliver monthly reporting package for Change/Asset/Config/Problem/Incident Management and Service Improvement plans
EDUCATION
ICM School of Business
COBOL, Assembler, RPG, BASIC
SKILLS
ABOUT STOUGHTON BAILIE
IT Service Management Professional with proven success in service management, program…
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