Steven T.
Senior Technical Support Analyst @Coller Capital
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WORK HISTORY
Senior Technical Support Analyst @Coller Capital
New York, NY, US
CDW Consultant working for Coller Capital• Manage U.S. IT Service Desk operations, including incident logging, prioritization, and resolution• Provide first, second, and third-line support for hardware, software, and network issues• Administer user accounts, permissions, and access across various systems (e.g, Microsoft Entra ID and Active Directory)• Support and troubleshoot Microsoft Office applications (Email, Messaging, Video Conferencing, and Telephony)• Support and maintain U.S. network infrastructure, including Cisco switches and Meraki Wi-Fi systems• Perform end-user device setup, software installation, and system updates for U.S-based employees• Provide endpoint support and full device lifecycle management across Windows and iOS environments• Monitor system performance and capacity, recommending and implementing improvements• Collaborate with the global IT team on complex issues and infrastructure upgrade projects• Contribute to IT documentation, including support guides and procedure documents• Stay current with emerging technologies and apply industry best practices• Assist in developing and implementing IT policies and procedures• Debug production issues across various services and infrastructure levels• Manage relationships with IT suppliers and conduct regular service reviews• Supporting technologies include: Windows 10/11, iOS, Microsoft 365, Teams, SharePoint/OneDrive, Mimecast, Intune, Microsoft Authenticator (MFA), Active Directory, EasyVista, Halo ITSM, TeamViewer, Microsoft Defender, Azure/Entra Administration, Cisco Switching, Meraki Wi-Fi
EDUCATION
New York Institute of Technology
Computer Science
Technical Career Institutes
Associate’s Degree, INDUSTRIAL ELECTRONICS TECHNOLOGY – COMPUTER TECHNOLOGY TRACK (IETC)
Technical Career Institutes
Associate’s Degree, DIGITAL MEDIA ARTS TECHNOLOGY (DMA)
ABOUT STEVEN T.
I’m a senior IT support professional with over 20 years of experience supporting enterprise legal and financial environments in New York. My background includes global law firms, hedge funds, and private equity organizations where reliability, responsiveness, and discretion are critical. I specialize in enterprise desktop and endpoint support, helping attorneys, executives, and global teams work without disruption in fast-paced environments. My approach goes beyond resolving tickets. I focus on root cause analysis, preventing recurring issues, and improving overall system reliability. Throughout my career, I’ve supported environments ranging from 100 to more than 1,800 users and worked extensively with Windows 10/11, Microsoft 365, Intune, Entra ID, Active Directory, endpoint security tools, and enterprise networking environments. I also manage the full device lifecycle, including provisioning, onboarding, and offboarding, hardware refreshes, and operational support for distributed teams. I’m comfortable supporting C-level executives, high-demand users, and complex enterprise environments where responsiveness and professionalism are essential. I take pride in staying calm under pressure while delivering high-touch technical support and clear communication. I’m always focused on improving processes, strengthening operational standards, and helping organizations maintain secure, reliable, and efficient technology environments.
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