Stormy Williams
Telelife Operations Manager @Protective Life
Chicago, IL, US
EMAILS
MOBILE NUMBERS
+18•••••••72
Signup · Get unlimited contacts
WORK HISTORY
Jan 2016 — Present
Telelife Operations Manager @Protective Life
View department →
Chicago, IL, US
Create and implement processes to improve Call Center resultsManage metrics, goals and objectivesDeliver exceptional customer serviceCoach and performance manage employeesCapacity planning, cross departmental resources
EDUCATION
2015 — 2015
Alison
Certificate
N/A
Roosevelt University
Paralegal Certificate
N/A
Northern Illinois University
Bachelor's degree
N/A
National-Louis University
Master's of Science
SKILLS
Project ManagementEmployee EngagementDiversityReportsDelivering ResultsStrategic PlanningCustomer RetentionExpense ManagementCustomer ServiceQuality AssuranceTime ManagementMergers & AcquisitionsTeam BuildingProcess ImprovementSurveyingCable Television IndustryCopy EditingMarketingMaster AgreementsMicrosoft ExcelPowerpointContract NegotiationCustomer SatisfactionTrainingVendor ManagementCivil LitigationCross-Functional Team LeadershipMetricsCoachingWorkflowHuman ResourcesInterviewing SkillsOral & Written Communication SkillsProblem SolvingOperations ManagementMentoringChange ManagementMicrosoft WordPerformance ReviewsTeam Leadership
ABOUT STORMY WILLIAMS
Excel at performance managing individuals and teams to meet SLA\'s by ensuring each…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.