Storm Vance
Manager of Implementation & Account Management - Pro Divison at Outdoorsy
- Role
- Client Success Manager at Art Of Mentoring
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Storm Vance
I build and improve customer experiences at scale, creating intuitive systems and processes that help teams do their best work.
Experience
Client Success Manager
Jan 2022 — Present · US
Advise leadership on client success strategies, onboarding, and enablement for enterprise clients, driving product adoption, retention, and engagement across North America. Achieved 95% client retention and 9.5/10 satisfaction by redesigning onboarding workflows, workshops, and platform experiences to optimize the digital customer journey. Drove 20% revenue growth from existing accounts through upsell & cross-sell opportunities and proactive client engagement. Led North American rollout of a new platform and knowledge base, increasing adoption, operational efficiency, and overall customer experience. Delivered actionable insights via reporting dashboards and customer health metrics, influencing program enhancements and strategic decisions. Led global client success initiatives, workshop facilitation, and platform enablement to drive adoption, retention, and engagement for enterprise clients. Optimized workflows and implemented tech-touch strategies, cutting onboarding handover time by 65% while improving scalability and operational efficiency. Engineered tailored training programs and technical enablement initiatives for clients and internal teams, boosting engagement and adoption. Produced program evaluation reports, translating client feedback and metrics into actionable insights for leadership and investors.
Education
Middle Tennessee State University (MTSU)
Bachelor's degree, English
2004
Concordia University Texas
Master's degree, Educational Administration
2011 — 2013
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