Stone Tyler

About Stone Tyler

I am an adaptive, compassionate, results-oriented client advocate with diverse skills in customer service, sales, health insurance, billing, medical research communications and mass media, enabling me to contribute real value in numerous situations and roles. Over 16 years in customer and community-centric health plan and provider relations Collaborative team player, able to effectively leverage my diverse experience, knowledge and outcome orientations. Mass Media specialist, with familiarity working with healthcare plans, providers and community organizations. Six Sigma White Belt certified, with successful continuous improvement and change management experience.Specialties: Healthcare Consulting, Client Success, Relationship Building, Strategic Planning, Dedicated Team Player, Media Relations, Mentoring & Training, HIPAA, Process improvement, Medical Office Management, Medical Office Financial Services, Medical Office Billing

Experience

1. Revenue Cycle Financial Representative - Financial Counseling

   UNC Health

   Nov 2019 — Present · Chapel Hill, NC, US

   Create hospital and physician estimates using the Epic Patient Estimator• Review eligibility and benefits utilizing RTE and obtain authorization requirements• Provide estimates to patient shoppers and clinical areas across the healthcare system• Train clinical areas on estimate usage and patient scripting for collections• Screen and assist patients with financial assistance, Medicaid eligibility and/or other available funding sources• Fulfills patient requests for itemization of charges verifying insurance, explaining charity care guidelines• Initiate patient outreach on delinquent payment plans, adding accounts to existing payment plans and high risk/balance accounts• Work with Patient Relations, Risk Management for HB and PB patients who have escalated complaints or concerns• Work with external customers such as collection agencies, UNCPN and Hospital based clinics to address any patient concerns

Education

• North Carolina Central University

  Bachelor’s Degree, Mass Communication/Media Studies

  2014

• Living Arts College

  Associate’s Degree, Digital Communication and Media/Multimedia

  2004

Skills

• Pagemaker
• Microsoft Word
• Microsoft Outlook
• Microsoft Excel
• Powerpoint
• Leadership
• Benefits Administration
• Team Building
• Google Docs
• Adobe Illustrator
• Customer Service
• Call Centers
• Healthcare
• Research
• Client Success, Relationship Building, Strategic Planning, Dedicated Team Player
• Healthcare Consulting
• Mentoring
• Data Entry
• Access
• Change Management
• Microsoft Office
• Sales
• Training
• Adobe Photoshop
• Social Media
• Public Speaking
• Process Improvement