Sebastiano Tognacci
Technical Support Manager @DICE
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WORK HISTORY
Technical Support Manager @DICE
Responsible for leading a globally distributed team of Technical Support Engineers across Europe and the United States.Provide strategic and day-to-day leadership, ensuring high-quality customer support, consistent service standards, and effective collaboration across time zones.Bring deep hands-on technical expertise developed through many years in senior technical support roles, enabling informed decision-making, technical mentorship, and effective escalation management. Act as a bridge between engineering, product, and internal-facing teams to drive continuous improvement in support processes and fan experience.
EDUCATION
Università degli Studi di Padova
Bachelor's degree, Electronics and Telecommunications engineering
ITIS C. Zuccante
High school leaving qualification, Electronics and Telecommunications
SKILLS
ABOUT SEBASTIANO TOGNACCI
Technical Support Manager / Technical Support Analyst specialised in Finance, Telecommunication and Music industries.Highly motivated software professional with experiences mainly in Java, Oracle SQL, PostgreSQL, Linux.ITIL foundation IT service management certified.Skills- Java / J2EE- Unix / Linux- SQL, Oracle SQL, PL/SQL, PostgreSQL- Product technical support- 3rd Line application support- Data analysis (Splunk - DataDog)- Technical documentation- Testing specifications- Requirements definitions- Project managementI am also passionate about Android developmentI have developed few apps published on Google Play Store.I have created a technical blog and YouTube channel to teach Android app development using MIT App Inventor tool. Always willing to embrace new technologies and concepts.
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