Shannon Mosley
Exceptional Customer Service Skillset, Goal-Oriented, Proven Ability to Resolve Complex Issues, Strong Relationship Builder
- Role
- Customer Service Agent at American Airlines
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
Experience
Customer Service Agent
Jun 2021 — Present · Omaha, NE, US
Deliver high-quality customer experiences to passengers throughout the check-in and boarding processes by building favorable relationships using polite, professional, and powerful communication skills* Achieve on-time results by promoting a positive and effective team-winning environment with other airline personnel* Resolve customer account issues including itinerary changes, flight re-bookings, issuance of vouchers/flight credits, and verifying travel documentation
Education
University of Missouri-Columbia
BA
1994 — 1998
Skills
- Leadership
- Strategic Planning
- Event Planning
- Customer Service
- Social Media Marketing
- Public Speaking
- Public Relations
- Transportation
- Social Networking
- Microsoft Office
- Training
- Coaching
- Leadership Development
- Team Building
- Management
- Operations Management
- Budgets
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