Stewart Stokes
Customer Success for Connected Operations
- Role
- Strategic Customer Success Manager at Samsara
- Location
- Durham, NC, US
- LinkedIn followers
- 500 followers
About Stewart Stokes
Customer relationship manager with a proven track record across multiple industries, supporting both commercial and government organizations. Experienced in managing the entire customer lifecycle. Adept at driving revenue growth while ensuring the operational excellence needed to exceed customer expectations. Progressed through increasingly senior roles at high-growth, high-transformation companies, most recently joining Umbra as the first post-sales hire. Played a key role in transforming it from a pre-revenue, pre-product startup into a profitable industry leader with a diverse global customer base.
Experience
Strategic Customer Success Manager
Jun 2025 — Present · Durham, NC, US
As a Strategic Customer Success Manager, I work closely with Samsara’s largest customers to understand their unique challenges, advise on how to leverage Samsara for their needs, and become their long-term strategic partner. My remit includes sharing best practices both within and outside of our product. The former includes advising customers on optimal workflows, new capabilities, configurations, etc. The latter includes deeply consultative engagement to understand the customer\'s goals in order to suggest systems, processes, incentives, and more that live outside of our product but are synergistic to success at their desired goal (i.e. driver safety incentive programs, 3rd party vendor integrations, etc.)Received FY26Q3 Full Plate + Gratitude Growth awards for delivering >$4M in ACV renewals and sentiment upgrades.Received FY26Q4 Golden Owl Award for Select+ CSM segment recognizing exceptional performance in fostering account satisfaction, growth, and retention.
Education
University of North Carolina at Chapel Hill
B.A. in History and Political Science
2008 — 2012
Skills
- Account Management
- Management
- Powerpoint
- Microsoft Excel
- Microsoft Word
- Accounts Receivable
- Accounting
- Microsoft Outlook
- Leadership
- Gainsight
- Training
- Salesforce.com
- Data Entry
- Time Management
- Invoicing
- Microsoft Office
- Customer Service
- Public Speaking
- Outlook
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