Steve Watts
Cx Practice Director @Avoira
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WORK HISTORY
Cx Practice Director @Avoira
Based in Bury, Lancashire, Pennine is one of the UK’s leading independent business communication specialists with an impressive trading pedigree stretching back over 40 years.Established in 1976 as a Motorola two-way radio repair and servicing specialist we expanded first to become an authorised Motorola reseller before market liberalisation in the 1980s saw a natural extension of our expertise into telephony. We have continued to invest in and develop our people, services and product portfolio in order to keep pace with rapidly changing market needs which are fuelled by major technological advances.This strategy has enabled us to deliver added-value to local, regional and national customers as our solutions-led approach embraces a range of business communication technologies. Our specialist expertise spans not one but several, often inter-related, disciplines. These include telephony (on-premise & Hosted), wide area, local area and business wi-fi networks, unified communications, IT services (including Skype for Business solutions), business mobiles, and business radio systems.We are committed to helping you work smarter and more efficiently by providing you with communications solutions, expert advice and support services which suit your precise needs.
SKILLS
ABOUT STEVE WATTS
Avoira understands the goals and challenges of running a contact centre: boosting sales conversion rates whilst increasing customer retention, improving customer experience and working within regulatory compliance boundaries. Our True Voice Analytics solution utilises Artificial intelligence (AI) to analyse and report on the customers emotional response to what agents are saying, and not saying, and based on this we assist the agent with prompts in real-time (that\'s during the call) to ensure the right business outcome every time. If you need some convincing, then copy the link below into your browser and checkout this 2 minute video that shows how we are helping one client improve: Agent Efficiency - massively improved by practically eliminating Wrap-up time. Compliance – preventing breaches before they happen. Sales performance – winning more deals and upselling as much as possible. Customer Retention - increased. Customer Satisfaction – improved. Let me know your thoughts Our wealth of experience helps your contact centre work smarter and more efficiently by providing you with speech analytic solutions, expert advice and support services that allow you to measure, analyse and improve your in-call productivity.Avoira’s expertise is embraced by organisations of all sizes including SMEs, blue chip corporates, contact centres and a wide range of public and private sector organisations.With an impressive trading pedigree stretching back over 40 years Avoira, creates solutions that enable organisations to connect, communicate & collaborate.
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