Steven Ward
Managing Director, Fluent Cx (Uk) @Fluent Cx
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WORK HISTORY
Managing Director, Fluent Cx (Uk) @Fluent Cx
London, GB
EDUCATION
Kingston University
BSc Hons, Business Information Systems
Gravesend Grammar School
Biology, Design Technology, Art
SKILLS
ABOUT STEVEN WARD
I lead an amazing team of consultants and technicians with years of expertise in delivering transformational solutions for our clients.We help our clients translate their vision, goals and strategy into effective Salesforce solutions in the areas of marketing, sales and service. We have deep expertise in Contact Centre technology, leading with Service Cloud Voice and our partnership with Amazon Connect to bring the best agent and supervisor experience, underpinned by AI / ML, across all channels.Our team of highly certified Salesforce experts provide advisory services to guide you along your digital transformation journey. We help our customers to quickly design, implement and optimise successful business solutions.Are you a certified Salesforce professional? We are HIRING! Please contact me here :)Areas of expertise- Sales cloud and Service cloud- Contact centre transformation - Service Cloud Voice, Omnichannel with Amazon Connect- Media cloud- Marketing cloud (B2C), Pardot (B2B)- Data cloud- Analytics / Tableau- Experience cloud portals- ERP/Systems integration
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