Steve Volk
Client Success Manager at Vigilant
- Role
- Client Experience Advocate at Vigilant
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Steve Volk
Dynamic and results-driven Solutions Engineer with 7 years of experience in technical…
Experience
Client Experience Advocate
Oct 2024 — Present · Cincinnati, OH, US
Serve as the trusted advisor and primary point of contact for clients, ensuring a seamless experience across onboarding, monthly check-ins, and ongoing support- Lead client onboarding processes end-to-end, aligning stakeholders, setting expectations, and driving adoption of Vigilant’s solutions- Conduct proactive monthly check-in calls to strengthen relationships, address emerging needs, and identify opportunities for growth- Manage sensitive off-boarding conversations with professionalism, ensuring client transitions are handled smoothly and feedback is captured for continuous improvement- Partner cross-functionally with internal teams to resolve client issues quickly, improving satisfaction and retention.
Education
University of Cincinnati
Bachelor of Interdisciplinary Studies, Computer Network Systems & Communications
Skills
- Leadership Development
- Windows 7
- Curriculum Development
- Event Planning
- Voip
- Wireless
- Goal Oriented
- Public Speaking
- Mac
- Xp
- Hardware
- Troubleshooting
- Ipad
- Iphone
- Mobile Technology
- Ios
- Microsoft Office
- Telecommunications
- Computer Repair
- Team Leadership
- Mac Os
- Iphone Support
- Project Management
- Cisco Call Manager
- Inventory Management
- Training & Development
- Retail
- Customer Satisfaction
- Training
- Windows Xp
- Management
- Team Building
- Technical Support
- Iwork
- Computer Hardware
- Retail Sales
- Customer Retention
- Customer Service
- Strategic Planning
- Windows
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