Steven Smith

Director, Customer Revenue Assurance @Canada Post / Postes Canada

Mississauga, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2023 — Present

Director, Customer Revenue Assurance @Canada Post / Postes Canada

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CA

EDUCATION

N/A

York University

Project Management

1993 — 1999

Wilfrid Laurier University

Business Administration

1978 — 1981

Mohawk College

Industrial Engineering and Management

SKILLS

Business StrategyNew Business DevelopmentLogisticsSix SigmaStrategic PlanningAnalysisLeadership DevelopmentStrategyTeam BuildingCrmBusiness AnalysisProgram ManagementBusiness Process ImprovementProject PlanningSupply ChainProcess EngineeringSales ManagementNegotiationSupply Chain ManagementSalesTeam ManagementCross-Functional Team LeadershipChange ManagementAccount ManagementManagementContinuous ImprovementProcess ImprovementCustomer RetentionCustomer ServiceB2bOrganizational DevelopmentPerformance ManagementLeadershipTrainingEmployee EngagementCoachingOperations ManagementProject ManagementTeam LeadershipCustomer Experience

ABOUT STEVEN SMITH

20+ years of progressive experience leading teams in Customer and Commercial Service, Marketing, Customer Automation and Enterprise Sales A highly organized business professional with an exemplary performance record Exceptional Project Management, Process Design and Continuous Improvement, Change Management, Business Analysis and Technology skills Excellent coaching, teamwork and employee engagement abilities resulting in consistent achievement of strategic priorities

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Steven Smith — Director, Customer Revenue Assurance at Canada Post / Postes Canada in Mississauga, ON, CA | Unifers