Stephen Sammonds

High performing Customer Support Operations professional with a successful track record of People and Project Management, Quality Assurance, and Data Reporting. Currently working as a middle school substitute teacher.

Role: on Campus Substitute (Flex) Teacher at KIPP Public Schools Northern California
Location: San Jose, CA, US
LinkedIn followers: 500 followers

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About Stephen Sammonds

Knowledgeable and dedicated customer support professional looking to return to an operations management role. I am a solid team player with a positive attitude and proven skills in establishing rapport with both external and internal clients. I am articulate, energetic and results-oriented with a passion for developing relationships, cultivating partnerships, and growing businesses.Recent experience includes operations management for the U.S. Census, employee training, processes improvement, writing documentation, training creation, and training of overseas colleagues and third party vendors. I am interested in a job that will use my broad skill sets in customer support operations and people management, including a possible transition to internal corporate service roles in human resources or training.

Experience

on Campus Substitute (Flex) Teacher
KIPP Public Schools Northern California
Jan 2022 — Present
Flex teacher at KIPP Heritage Academy supporting the staff as on-campus substitute for all grade levels (5th-8th) and all core subjects and electives: English Language Arts, Math, Science, Social Studies, Music, Art, PE, and Leadership. Co-teacher of Leadership on non-sub days during 20••••23 year. Current non-sub duties include pushing into classrooms to provide one-on-one and small group support. Also lead the afterschool Theatre Club.

Education

University of California, Davis
BS, Atmospheric Science with Computer Science minor

Skills

Quality Assurance
Teaching
Time Management
Public Speaking
Customer Self Service
Business Analysis
Singing
Process Improvement
Team Building
Management
Call Center
Voice Over
Project Planning
Pmo
Cross-Functional Team Leadership
Social Media
Social Media Marketing
Voice Acting
Customer Experience Analysis
Analytics
Piano
Analysis
Account Management
Music
Voice User Interface Design
Social Networking
Vendor Management
Customer Satisfaction
Training
Editing
Strategic Planning
Team Leadership
Music Education
Project Management
Customer Service
Theatre
Nonprofits
Product Management
Choral Conducting
Call Centers

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