Steve Joos
Customer Success Manager/Partnership Builder/Proven Leader
- Role
- Customer Success Manager at Learnosity
- Location
- Salt Lake City, UT, US
- LinkedIn followers
- 500 followers
About Steve Joos
Senior Program Management Professional with expertise in preparing and presenting…
Experience
Customer Success Manager
Mar 2017 — Present · Salt Lake City, UT, US
Responsible for all aspects of the client relationship from new client to loyal partner. Manage the relationships for over 100 of Questionmark’s valued clients. • Post-sale implementation, on-boarding, and training of enterprise solutions • Drive customer satisfaction and engagement through proactive touch points• Educate and train industry best practices and new product features• Advocate for clients with product development teams • Manage contract renewals with focus on cross-sell/up-sell strategies• Regular account analysis to assist clients in software adoption and usage• Travel to customer campus\' for business reviews and relationship development
Education
University of Utah
Bachelor's degree, Organizational Leadership
1990 — 1994
Skills
- Program Management
- Customer Service Operations
- Recruiting
- Strategic Thinking
- Leadership Development
- Sales Process
- Leadership
- Training
- Team Leadership
- Salesforce.com
- Client Relations
- Account Management
- Collaborative Problem Solving
- Change Management
- Project Management
- Management
- Team Building
- Employee Engagement
- Key Account Management
- Onboarding
- Performance Management
- Incentive Programs
- Business Intelligence
- Organizational Development
- Employee Relations
- Strategic Planning
- Talent Management
- Process Improvement
- Negotiation
- Problem Solving
- Sales
- Customer Retention
- Customer Service
- Organizational Effectiveness
- Business Development
- Strategy
- Customer Service Management
- Coaching
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