Steve Reinhardt

About Steve Reinhardt

I blend strategic and creative thinking to help both large companies & start-up\'s step back and deeply understand their markets, customer needs and barriers to purchase. These insights have driven the development of new products, services and customer experiences that build lasting relationships while deepening both product & brand affinity. Working across operating and consulting roles I’ve helped turn around iconic brands, launch multiple new products & services for established brands and revitalize promising start-ups with innovative CX and products that drive not only ROI but build deep emotional connections and trust that create loyalty and rings the cash register. With strong creative & consumer sensibilities I\'ve architected unified customer experiences and successfully led the process of finding product-market fit for both products & services. I\'ve also led all performance marketing channels and development of brand strategies that help to drive a unified customer experience. This in turn builds community, consumer engagement & loyalty. I\'ve successfully integrated digital and retail channel marketing while partnering with cross-functional teams to align behind a brand & product vision that drives relevance, affinity, growth & customer lifetime value. As a marketing & customer experience leader I\'ve successfully balanced performance marketing with emotional storytelling. I\'m adept at untangling complex problems and developing game changing product solutions that drive engagement & new revenue across fast moving, highly competitive categories. My passion and deep expertise for developing cultures & brands with purpose helps to drives competitive advantage. Accomplished team leader with high emotional & digital IQ and a passion for building, mentoring, motivating & empowering multi-generational, high-performance teams. EXPERTISE - Developing unified customer experiences (CX) that meet identified KPI’s - Data & performance marketing using predictive analytics, marketing automation, SEO/SEM, customer attribution modeling across paid & organic social media and off-line channels - P&L management: optimize budgets & cash flow, oversee margins, drive profitability - Omni-channel brand strategy development & positioning using quantitative/qualitative research & journey mapping - Customer acquisition programs integrating digital & off-line channels across mobile/desktop Story Telling/Content Marketing/Community Building via Facebook, Instagram, Pinterest, YouTube, PR, TV, direct marketing & brand partnerships

Experience

1. Lhh Iceo Senior Advisor & Leadership Development Coach

   LHH

   Jan 2019 — Present · San Francisco, CA, US

   The International Center for Executive Options (ICEO) is a high-touch, boutique leadership transition practice that helps to guide leaders as they explore new and exciting options. Serve as advisor, trusted strategic thought partner and advocate C-Suite leaders and senior executives across a wide array of transitions. We orchestrate a wealth of resources customized to meet the unique needs of each Client.

Education

• Northwestern University - Kellogg School of Management

  Advanced Executive Development Program

• The University of Texas at Austin

  BS, General Business - Marketing & Advertising - Art History

• Stanford University Graduate School of Business

  Business Strategies for Corporate Sustainability Program