Steve Robertson
- Role
- Sr Telecom Analyst-american Airlines (Hq) at American Airlines
- Location
- Carrollton, TX, US
- LinkedIn followers
- 500 followers
About Steve Robertson
Verizon Customer Relationships Training • Certified Process Management Control…
Experience
Sr Telecom Analyst-american Airlines (Hq)
Nov 2009 — Present
Lead telecommunication projects domestic and international at airports, sales offices, and reservations centers worldwide. Support and translate vision into deliverables by implementing, documenting, and coaching as a resource for peers and managers inside American Airlines. Central resource for addressing account issues and maintaining operational budgets. Conduct technical and financial analysis of vendors and technology deliverables. Participate in testing, documenting, and developing communication strategies and enterprise communication standards. Lead telecommunication projects domestic and international. Responsible for telecommunication integration, implementation, and support of applications, hardware, and networks. Currently involved with open sources VoIP, Unified Messaging, Genesys ACD, SIP Trunking, Carrier Network/Features and proactive GUI network/hardware management tools.
Skills
- Networking
- Network Architecture
- Data Center
- Security
- Avaya
- Wireless Networking
- Integration
- Vmware
- Virtualization
- Incident Handling
- Enterprise Software
- Unified Communications
- Mpls
- Network Security
- Technical Support
- Network Engineering
- Project Management
- Firewalls
- Itil
- Wan
- Call Center
- Hardware
- Routers
- Network Administration
- Disaster Recovery
- Crm
- Vendor Management
- Servers
- Vpn
- Troubleshooting
- Call Centers
- Telephony
- Managed Services
- Software Documentation
- Cloud Computing
- Management
- System Deployment
- Ethernet
- Telecommunications
- Lan-Wan
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