Steve Perriman

WORK HISTORY

EDUCATION

SKILLS

ABOUT STEVE PERRIMAN

IT Trainer / Technical Lead With excellent communication and diplomacy skills. A collaborator focused on building and maintaining strong stakeholder relationships. Diverse experience of designing and developing training programmes appropriate to the required user skills, supporting learners needs by ensuring a balanced mix of visual, kinaesthetic and audio training material are available creating an inclusive learning environment. Ability to deliver with positive outcomes, formal, informal and online courses on Win10, O365, SharePoint Online, OneDrive Cloud storage, in an inclusive collaborative, customer centric, Agile environment.• Supporting the End Users base at Caxton House and Watford Job Centre and other JC sites within the southern region. I also travel to other regions to cover our training schedule• Reviewing existing training material and designing new PPT slides to cover the initial migration from Win7 to Win10, which included moving from Office 2010 to Office 2016• Created a 19-page Workbook Guide to assist staff, with backing up their Desktop Shortcuts, IE Favourites and sync their files, prior to moving from an HP Win7 machine to a Lenovo Win10 Mini-PC• Planning and executing a training schedule for Job Centre staff moving from a Win7 to a Win10 environment using story telling style one-hour sessions covering new feature of Win10, Office 2016 with additional 1-2-1 sessions where required depending on User Accessibility needs• Focused on creating training PPT slides for an inclusive workforce, ensuring they contained minimal text with Pictures and Videos to aide differing learning styles and IT capabilities• Using the Johari Window model to improve my self-awareness and to identify the trainees Audio & Cognition behaviours to ensure any special needs are addressed by way of adjusting the seating plan, the lighting and potential distractionsSolid knowledge of Windows 7, 10 and macOS, Office 2016, O365, SharePoint OnlineMy passion is training users and assisting colleagues, turning their dreams into achievable goals. Every day is a learning day, seizing every opportunity I can to improve my knowledge, skills and experience as well as helping others, to develop their own aspirations.