Steve Palmer
Service Design & Transition Manager @Co-op
Nottingham, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Feb 2019 — Present
Service Design & Transition Manager @Co-op
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Manchester, GB
Service Design and Transition
EDUCATION
1988 — 1989
Peoples College
BTEC, Electrical & Electronic Engineering
N/A
ITIL v2 & v3 Foundation
ITIL, ITIL v2 & v3 Foundation
SKILLS
IT Service Management3rd Party RelationshipsBusiness ServicesChange ManagementExchange MigrationElectricity Network OperationsSmart MeteringIT OperationsService IntroductionProblem ManagmentManagementInfrastructureTeam ManagementService ManagementProject ManagementRelease ManagementOutsourcingService ImprovementKey Performance IndicatorsApplication Support ManagementData CenterPrince2CrmItilSaasResource ManagementSlaItil CertifiedBusiness Transformation ProgrammesDistributed Team ManagementProject DeliveryManaged ServicesIncident ManagementService ReadinessProblem ManagementService Level AgreementsSla DefinitionAvayaIT TransformationKpi
ABOUT STEVE PALMER
Service Management Consultant & Leader with over 27 years in experience in Service Management & Delivery, Service Transition & Design, Change Delivery and Service Strategy. • I have gained experience across diverse industries and also areas of technology, most recently network infrastructure, information security, Microsoft Azure and M365.
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