Steven Zuanella
Group Chief Digital Officer @Generali
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WORK HISTORY
Group Chief Digital Officer @Generali
Generali is a major player in the global insurance industry. Over almost 200 years, we have built a multinational Group that is present in more than 60 countries, with 470 companies and nearly employees delivering for customers in Insurance, Banking, Asset Management and Global Assistance services.Hired into this role with Group-wide responsibility for articulating, obtaining Board approval and driving execution of an ambitious Digital Transformation strategy to deliver market leading customer experiences, improved cost efficiency, greater underwriting capability and improved commercial results.Key Activities- Set up global centres of excellence to accelerate transformation in key areas such as Artificial Intelligence, Automation, CRM, Data & Analytics, Digital tools- Created a Group Innovation function and Global Innovation Fund/Board to accelerate delivery of innovative solutions across the Group- Introduced “Group Convergence” programme to standardise and align Digital and Data architectures, technologies, processes and products across markets- Delivered €250m operating result improvement to end 2023.
EDUCATION
Brunel University of London
BA (Hons), European Business
The University of Manchester
BSc Hons, Financial Services
London Business School
Executive Leadership Programme
SKILLS
ABOUT STEVEN ZUANELLA
Experienced UK/International board level Digital Transformation leader, skilled in accelerating growth, business transformation & increasing profitability. Strong strategic & operational capability, with a proven record in creating value & improving customer experience. Challenges & enables the transformation journey to a “digital first” business.I work with Boards and leadership teams to define what \"Digital Transformation\" means, articulating a clear vision and strategy, compelling customer propositions, new business operating models, transformational KPIs and enabling digital ecosystems, architectures and infrastructures.I deliver key financial outcomes, such as increased sales, improved cost efficiency and customer acquisition/retention. I have a natural ability to engage and influence stakeholders to ensure results are delivered. International experience in Banking, General Insurance, Life, Healthcare and Real Estate.Digital Transformation will change our world forever. As Charles Darwin once said, “It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.” Never in corporate life has this been more true.Expertise- Strategy and vision development- Business/Digital Transformation & value creation- Culture change and performance improvement- Customer experience & design- Rapid test, learn and scale of new propositions, using agile delivery methodology- AI, robotics, data, Blockchain- Innovation in organisations- Partnering with start ups- FTSE 100 Board/Exco stakeholder coordination
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