Steven Vieira

About Steven Vieira

Innovative and articulate leader with over 20 years of experience in sales management, marketing, and business development. A track record that reflects consistent excellence in improving production, profitability, and overall performance. Goal oriented, energetic team player who has the strength to manage relationships and build successful, high performing sales cultures.Specialties: Banking Compliance, Bank Administration, Call Center Management, Mortgage Origination, Processing, and Closing, Financial Services, Sales Management, Technology.

Experience

1. Director of Sales and Operations Nmls 186154

   AAA Northeast

   Feb 2003 — Present

   Manages the daily activities of employees handling the loan processing, underwriting, and closing operations in the mortgage department. Manages the sales call center operations. Analyzes current business model to develop plans to meet long term strategic objectives. Establishes production and quality goals. Reviews mortgage revenue and vendor payment data. Remains abreast of market conditions, industry trends and requirements for legal compliance. Participates in strategic planning and budgeting process. Compliance Officer for Northeast Bank. Responsible for AML, Fair Lending, and quarterly call reporting.

Education

• University of Rhode Island - College of Business

  Bachelor of Science, Business Administration

  1990 — 1994

Skills

• Sales Management
• Account Management
• Sales
• Management
• Team Building
• Financial Services
• Crm
• Training
• U.s. Federal Housing Authority (Fha)
• Analysis
• Call Center
• Credit
• Mortgage Banking
• Leadership
• Executive Management
• Operations Management
• Strategy
• Customer Experience
• Loans
• Mortgage Lending
• Strategic Planning
• Vendor Management
• Banking
• Risk Management
• Fha
• Process Improvement
• Customer Retention
• Customer Service
• Underwriting
• Call Centers
• Business Development
• Loan Origination
• Refinance
• Coaching