Steven Vetrone
Vice President Customer Experience & Logistics @Sika
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WORK HISTORY
Vice President Customer Experience & Logistics @Sika
Montreal, QC, CA
Executive leader accountable for national Customer Experience, Logistics, Supply Chain, Forecasting, and Planning functions, with end-to-end responsibility for service performance, operational efficiency, and cross-functional alignment.• Lead multi-year operational transformation initiatives aimed at simplifying complexity, improving execution discipline, and aligning logistics and customer experience with business growth objectives.• Directed the reorganization of the warehouse and logistics network, strengthening service reliability, improving cost control, and establishing scalable operating models to support future growth.• Led the integration and governance of third-party logistics (3PL) partners, establishing clear performance standards, escalation frameworks, and accountability to ensure service continuity and operational transparency.• Implemented freight auditing and cost-control mechanisms to improve visibility, accuracy, and financial discipline across transportation spend.• Integrated customer service, logistics, and planning processes to support the phased rollout of a digital/web-shopping platform, ensuring operational readiness, data integrity, and alignment with customer experience standards as the platform matures.• Led the integration of logistics, planning, and customer service operations following acquisitions, ensuring seamless continuity of service, consistent operating standards, and alignment with Sika’s national processes.• Strengthened vendor onboarding, audit readiness, and certification processes within ISO-aligned environments, reinforcing compliance, consistency, and risk management.• Built, structured, and developed national leadership teams across functions, improving cross-functional collaboration, decision-making clarity, and execution discipline.
EDUCATION
EMBA McGill HEC Montréal
Master of Business Administration (M.B.A.)
McGill University
Graduate Diploma, Operations Management
McGill University
Bachelor of Arts (BA)
SKILLS
ABOUT STEVEN VETRONE
Executive leader with 25+ years of experience driving operational excellence, supply chain transformation, and customer experience across national, multi-site organizations. I specialize in translating strategy into disciplined execution—simplifying complexity, aligning teams, and delivering measurable business results.As Vice President of Customer Experience & Logistics at Sika Canada, I lead integrated national teams across supply chain, distribution, forecasting, planning, and customer service. My mandate spans transformation initiatives including logistics network redesign, 3PL integration, freight auditing, digital commerce enablement, and acquisition integration—strengthening operational performance while elevating service levels.Previously, as District Operations Manager at The Home Depot Canada, I oversaw operational execution and financial performance across the Province of Quebec, supporting large, diverse workforces in high-volume environments. I am known for building strong leadership benches, improving profitability, and driving consistent execution through clear priorities and accountability.My leadership philosophy is grounded in the belief that operational excellence and customer experience are inseparable. I build organizations that perform, scale, and sustain results—by developing leaders, leveraging data, and fostering a culture of ownership.I am most effective in VP Operations, Supply Chain, or Customer Experience roles where execution, transformation, and people leadership are critical to growth.Skills & Expertise • Multi-unit, Regional, National Operations Management • Strategic Planning and Business Development • Employee Development and Training • Omnichannel Retail and Customer Journey Analytics • Operations and Inventory Management • Lean Management and Process Optimization • Profit & Loss Management
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