Steven M. Ullestad
Senior Customer Success Manager @Adobe
Signup · Get unlimited contacts
WORK HISTORY
Senior Customer Success Manager @Adobe
Chicago, IL, US
Partner with enterprise customers to deliver Adobe GenStudio Content Supply Chain (CSC) strategies that improve speed, scalability, and operational efficiency; supporting Adobe’s Digital Experience revenue growth to $5.86B in FY25 (9% YoY).•Acts as primary strategic advisor for Adobe Workfront’s top enterprise clients, driving adoption, engagement, and business value through customized success plans and proactive consultation within Workfront.•Leads cross-functional alignment across internal Adobe teams to deliver on client objectives, ensures seamless experience, and positions accounts for long-term growth.•Uses data and customer health metrics to identify risks, surface expansion opportunities, and execute adoption strategies that move customers through their user Workfront maturity curve.
EDUCATION
Illinois State University
Master of Science - MS, Master of Communication (Concentration: Marketing)
Illinois State University
Bachelor of Science - BS, Interpersonal Communication Studies
SKILLS
ABOUT STEVEN M. ULLESTAD
Senior Customer Success & Growth Leader with 15 years of experience driving customer adoption, revenue growth, and long-term value for Fortune 500 and enterprise organizations across modern digital/technology-driven sectors, telecom, public sector, retail, CPG, QSR, and premium consumer brands.Proven track record leading data-driven, omni-channel strategies that improve customer outcomes, strengthen brand equity, and accelerate time-to-value across B2B and B2C environments. Brings deep expertise in customer lifecycle management, value realization, executive stakeholder alignment, and cross-functional leadership to deliver measurable business impact, increase retention and expansion, and guide organizations through digital and operational transformation.CORE COMPETENCIES:Customer Success Leadership & Strategic Account Management:Drives enterprise adoption, retention, expansion, and value realization through outcome-based success planning, executive stakeholder alignment, and proactive business consulting.Value Realization, KPIs & Data-Driven Strategy:Translates customer, market, and performance data into actionable insights that inform strategy, quantify ROI, optimize adoption, and uncover growth opportunities.Enterprise Revenue Growth & Expansion:Accelerates revenue through renewals, upsell, cross-sell, and long-term customer growth strategies across B2B and B2C environments.Digital Transformation & Omni-Channel Strategy:Leads integrated, omni-channel initiatives across digital, social, experiential, and content ecosystems to drive engagement, efficiency, and measurable business outcomes.Brand Strategy, Positioning & Go-To-Market Execution:Builds differentiated brand frameworks, messaging architectures, and GTM strategies that strengthen equity, support adoption, and improve market performance.Strategic Partnerships & Ecosystem Development:Develops and manages high-impact partnerships, alliances, and media collaborations that extend reach, enhance customer value, and support scalable growth.Cross-Functional Leadership & Executive Alignment:Partners with Sales, Product, Marketing, and Executive teams to align priorities, shared KPIs, and operating models that deliver consistent customer outcomes.Team Leadership & Organizational Enablement:Builds, mentors, and leads high-performing teams focused on accountability, continuous improvement, and customer-centric execution.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.