Steven Sanclemente
Connections Manager & Pride ERG Leader at Zillow Group | Consciously Inclusive Servant Leader | Skilled Contact Center Manager | Mental Health Advocate | DEI Champion | 🏳️🌈 |
- Role
- Connections Manager at Zillow
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Steven Sanclemente
Results-driven and collaborative Contact Center Manager with a proven 15 year track…
Experience
Connections Manager
Apr 2021 — Present · Remote- Seattle, WA, US
Responsible for the overall performance management and career development of a high performing team of 10-15 Connection Specialists in a remote work setting. Coaches Connection Specialists on the effectiveness of their approach of connecting prospective home buyers to a network of local Zillow Premier Agent real estate partners. Supports Connections Specialists with connecting prospective home buyers to loan officers in order to obtain home financing through Zillow Home Loans. Audits the handling of Connection Specialists interactions with customers for both quality assurance and compliance purposes. Works collaboratively with various levels of leadership to drive processes creation and improvement initiatives. Involved in the creation of career development resources of Connection Specialists. Works with members of Employee Resource Groups to drive culture carrier initiatives and engagement events. Works closely with Workforce Management to ensure staffing needs and SLAs are met on a consistent basis.
Education
University of Phoenix
Business Administration and Management, General
2008 — 2010
Valencia College
Business Administration and Management, General
2004 — 2007
Southern New Hampshire University
Bachelor of Arts - BA, Psychology
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