Steve Ross
- Role
- the Cold Life at The Cold Life
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
Sales & Business DevelopmentView LinkedIn profile
About Steve Ross
I’ve spent 20+ years working in and around call centers, hospitality, and casinos. I am…
Experience
the Cold Life
Present
Education
Disney Institute
Disney's Approach to Business Excellence
Atlantic Cape Community College
Certifications, Hospitality
2005 — 2009
Yale University
Certificate of Completion, The Science of Well-Being
2020 — 2020
Seton Hall University
Customer Experience Certificate, Customer Experience
2021 — 2021
Disney Institute
Certification of Completion, Leadership Excellence
2020 — 2020
Skills
- Social Networking
- Food & Beverage
- Problem Solving
- Operations Management
- Customer Service
- Teamwork
- Employee Training
- Team Management
- Customer Relations
- Gaming Industry
- Customer Experience
- Front Office
- Team Building
- Management
- Call Centers
- Leadership
- Interviews
- Project Planning
- Event Management
- Team Leadership
- Resorts
- P&L Management
- Budgeting
- Microsoft Office
- Sales
- Process Improvement
- Employee Relations
- Strategic Planning
- Inventory Management
- Coaching
- Vip
- Training
- Customer Satisfaction
- Supervisory Skills
- Planning
- Budgets
- Mentoring
- Forecasting
- Hiring
- Account Management
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