Steve Kemp

About Steve Kemp

FUTURE FOCUS | PASSION FOR CUSTOMER SUCCESS | STAKEHOLDER TRUSTAs a Technical Account Management executive leader, I am as committed to helping clients get the most value from their strategies as I am dedicated to inspiring every one of my team members to excellence.When each of my Technical Account Managers work with a client, they are as much a client team member as they are ours, and their loyalties are unwavering. I have recruited my core staff according to their fundamental readiness and willingness to be part of something bigger than either us or the client—a steadfast bridge and connection between the two. This was inculcated in me in my first position as an individual Technical Account Manager, and this mindset has been my north star through multiple leadership promotions to my current role, in which I lead geo TAM Strategy and Programs.George Bernard Shaw once wrote, “I am of the opinion that my life belongs to the community, and as long as I live, it is my privilege to do for it whatever I can. I want to be thoroughly used up when I die, for the harder I work, the more I live.” This sentiment resonates with me tremendously. My professional community includes my team, my clients, and my executive leadership team, who continually trust the importance of our collaborations and the degree to which I am a trusted liaison among all my stakeholders. No doubt, I’ve been recognize for leading double-digit growth through trust in my innovation, pledge to diversity and equality, and technical expertise. But the core of my pride comes from being of service in any way that I can and my promise to continually grow my own expertise to better serve each of them.

Experience

1. Director, Technical Account Management, Customer Success

   Vmware

   Apr 2014 — Present · Salt Lake City, UT, US

   Innovation and commitment to customer excellence have defined my leadership role in the Technical Account Management (TAM) program at VMware. Crafting and mentoring my large, diverse TAM team to achieve exceptional customer service (not to mention sales growth) is what drives me. In that vein, I am deeply connected to my teams’ success, but I know that such growth can happen only when we commit to our clients’ successes.Over the last several years, I have instituted a number of shifts in the way we deliver on our TAM program and customer outcomes:> Recruiting and hiring a diverse team, always focusing on elevating their continually superior performance.> Mentoring my team so they excel. In fact, I am confident that my group of TAMs is among the best in the industry, and our NPS numbers year over year bear this out.> Committing to excellence in customer relationships, shifting our mindset from tactical to strategic, and truly uniting our goals through superior communication.To learn more about the ways VMware’s TAM group can help your business grow, please connect with me on LinkedIn.

Education

• Herndon Technical College

  Certificate, Information Management

  1995 — 1997

Skills

• Security
• Enterprise Software
• Enterprise Architecture
• Vsphere
• Pre-Sales
• Vdi
• Storage Virtualization
• Storage Area Networks
• Strategy
• Storage
• Cloud Computing
• Management
• Vmware
• IT Strategy
• Account Management
• Sales Enablement
• Virtualization
• Vmware Infrastructure
• Servers
• Saas
• San
• Disaster Recovery
• Nas
• Vmware Esx
• High Availability
• Data Center
• Professional Services