Steven Keller

About Steven Keller

With over 30 years of leadership experience at The Walt Disney Company, GE, Cisco and other Fortune 500 companies, I specialize in creating and improving outstanding guest and customer experiences that drive measurable business outcomes, loyalty, and lifetime customer value. Currently, I am consulting on transformative projects in the Travel, Leisure, Hospitality, Automotive and Medical Device sectors, leveraging my expertise to enhance service excellence and customer satisfaction. I also serve as a C/X awards judge.I am also researching and writing a book on Customer Experience Excellence, drawing upon insights from my career at The Walt Disney Company, other Fortune 500 companies, and consulting engagements. This work explores best practices across industries to create exceptional guest and customer experiences that drive loyalty, engagement, and measurable business outcomes.I am passionate about helping organizations achieve excellence in customer and guest experiences through innovation, storytelling, and actionable insights. As a keynote speaker, consultant, and advisor, I collaborate with companies across industries to design customer journeys that increase loyalty, engagement, and revenue.My experience spans industries including healthcare, medical devices, financial services, technology, media and entertainment, and travel and hospitality. I am known for using digital marketing, data-driven strategies, and creative solutions to solve complex business challenges and deliver exceptional results.Core Strengths & Expertise:Customer Experience (CX): Designing world-class guest and customer experiences that measurably enhance CSAT, brand loyalty, and customer lifetime value.Hospitality & Travel Expertise: Consulting on service excellence and guest satisfaction initiatives for luxury travel and leisure organizations.Digital Marketing & e-Commerce: Driving ROI through data-driven insights, customer journey mapping, and marketing automation.Creative & Production Skills: Former Walt Disney Imagineer and Producer, with extensive expertise in storytelling, design, and innovation.Content Creation & Thought Leadership: Crafting engaging narratives and impactful messaging that resonate with audiences.Whether delivering a keynote, leading a consulting project, or advising boards and executives, I bring a results-focused, collaborative approach to solving business challenges and building exceptional customer and guest experiences.Let’s connect to explore how we can work together to create extraordinary experiences that deliver lasting value.

Experience

1. Global Vice President, Customer & Digital Experience

   Dentsply Sirona

   Aug 2023 — Present

   Responsible for developing a Customer Experience roadmap; Directing Digital Marketing; Measuring Customer Experience; Optimizing Digital Content and Media; Supporting Regional Teams, and transforming Global Research and Insights to a Center of Excellence model.

Education

• University of Michigan

  BA, Communication

• Northwestern University - Kellogg School of Management

  MBA, Marketing, Finance

Skills

• Sem
• Crm
• Healthcare
• Business Development
• Sales Management
• Digital Marketing
• Consulting
• Professional Services
• Digital Media
• Sales
• Marketing
• New Business Development
• SEO
• Product Management
• Digital Strategy
• Brand Management
• Marketing Strategy
• Social Media
• Product Marketing
• Online Advertising
• B2b
• Integrated Marketing
• Salesforce.com
• Copywriting
• Strategic Planning
• Strategy
• E-Commerce
• Product Development
• B2b Marketing
• Advertising
• Online Marketing
• Market Research
• Social Media Marketing
• Lead Generation
• Customer Acquisition
• Marketing Management
• Email Marketing
• Marketing Communications Planning
• Ppc
• Management