Steve Smith
Director of Higher Education Services @ Trellis Strategies | Customer Service and Enrollment Management Consultant
- Role
- Customer Service in Education Consultant Enrollment Planning Consultant at Trellis Strategies
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Steve Smith
With over 20 years of executive leadership and consulting experience in higher education,…
Experience
Customer Service in Education Consultant Enrollment Planning Consultant
Sep 2023 — Present
Create customer service plans for colleges, universities, and public school systems.• Customer service in higher education training to over 67 institutions and counting.• Create simple enrollment tracking plans to make the new student experience easier on students and college administrators alike. Have conducted over 70 planning sessions with colleges.
Education
The University of Texas at Austin
Bachelor’s Degree
Yale University
Master’s Degree
Skills
- Workshop Facilitation
- Instructional Design
- Large Group Facilitation
- Curriculum Development
- Change Management
- Project Planning
- Leadership Development
- Regulatory Compliance
- Legal Compliance
- Business Analysis
- Public Speaking
- Public Relations
- Meeting Facilitation
- Business Process Improvement
- Admissions
- Coaching
- Cross-Functional Team Leadership
- Team Facilitation
- Strategy
- Program Management
- Teaching
- Simplification
- Team Building
- Management
- Student Affairs
- Conflict Resolution
- Enrollment Management
- Process Improvement
- Staff Development
- Adult Education
- Life Skills
- Career Counseling
- General Management
- Leadership
- Customer Retention
- Customer Service
- Student Financial Aid
- Business Ethics
- Training
- Higher Education
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