Steve Prendergast

About Steve Prendergast

I strive to inspire others, through my example, to learn from mistakes and to grow. My personal mission above started to take shape during my first deployment and has iteratively been refined with new experiences. I made more than my fair share of mistakes during this tour, in addition to those accumulated throughout my school years, but I began to realize that it was not the mistakes themselves that defined me. Rather, my response to these mistakes was everything and this realization changed my life.\"I strive to inspire others\" because we all crave inspiration and it can come from anyone at any time. My goal is that \"through my example\" others can see more clearly that our actions and words can truly have an impact on those around us. We may highlight our successes publicly, but our ability \"to learn from mistakes and to grow\" is the foundation of these successes. I refuse to repeat the mistakes of my predecessors, I have made it my life\'s goal to never stop learning and growing, and I pray for the courage to lead others to do the same. Although my experience I has cultivated an engineering mindset, in many ways I have been in sales for years. As an instructor, naval officer, and peer I have always had a genuine interest in the needs of others and instinctually bring all available resources to bear to help solve their problems. My passion for focusing on the people side of change has allowed me to effectively build and maintain relationships with both peers and senior leadership, and now naturally with my customers and their teams. Skill Set • Influence others to recognize and act upon solutions to support organizational change • Experience providing strategic leadership, drive, and superior operational results • Ability to articulate complex issues and alternate solutions to achieve long term goals • Provide innovative ideas for process optimization within demanding constraints • Unshakeable eagerness to learn and grow, and to help others to do the same

Experience

1. Customer Success Manager - Americas

   Keysight Technologies

   Mar 2023 — Present · Santa Clara, CA, US

   In this role, I will be supporting Keysight\'s largest enterprise customer, ensuring the contractual obligations of our customized solutions are achieved and translate into this customers’ desired business outcomes. Through continuous interactions and relationship management, I will collect, analyze, and manage delivery performance data to ensure a successful customer experience.

Education

• Nuclear Power School - Naval Nuclear Power Training Command (NNPTC)

  Master's Equivalent, Nuclear Engineering, 3.74

  2012 — 2013

• University of Notre Dame

  Bachelor’s Degree, Aerospace Engineering, Summa Cum Laude, 3.95

  2008 — 2012