Steven Phipps

About Steven Phipps

I am a product leader with a track record of launching new products, unlocking new revenue streams, and driving measurable financial impact across digital payments, wireless, and broadband businesses.Most recently, as Director of Product Strategy, I led the end-to-end launch of virtual cards as a new digital payment option — from concept and business case to partner negotiation and go-live. The initiative generated eight-figure incremental revenue in its first year, reached contractual payment volume 33% ahead of schedule, and is on track to grow 4X year-over-year. I built and lead a cross-functional team of 15 spanning product, sales, operations, and external partners to execute the strategy and scale adoption.Throughout my career, I’ve combined financial rigor with customer insight to deliver commercially successful products:• Launched Verizon’s first Whole-Home Wi-Fi service to address a portfolio gap and improve in-home coverage• Secured leadership approval for major offer refreshes with a 100% business case approval rate• Drove 20% margin expansion by rationalizing unprofitable plans• Increased revenue per subscriber by 8% through the launch of a premium unlimited product• Reduced customer acquisition cost by 12% through improved subsidy modeling• Improved retention by reducing “1 & Done” churn by 50%• Achieved >95% successful payment rates by improving digital payment user experienceMy approach blends strategy, pricing, forecasting, and analytics with strong cross-functional leadership. I build data-backed business cases, define KPIs, align stakeholders, negotiate strategic partnerships, and deliver results from concept to scale.I am particularly passionate about monetization strategy, digital payments innovation, and identifying untapped revenue opportunities within complex organizations.

Experience

1. Director of Product Strategy

   Fiserv

   Oct 2023 — Present · Berkeley Heights, NJ, US

   Fiserv is a leading global provider of financial services technology and payments, serving thousands of financial institutions and millions of businesses worldwide.Drive strategy around consumer digital payments including reducing paper, exploring new revenue sources like virtual cards, product price rationalization, and competitive analysis. Create KPI to monitor performance and identify areas of opportunity. Give presentations to field sales and to financial institutions. Evaluate new partners & vendors and build business cases. Negotiate contract terms. Collaborate with Small Business team to drive new product growth. Rationalize pricing across products.Key contributions include: From concept to go-live, led the end-to-end launch of virtual cards as a payment option. Negotiated contract terms with partners. Drove incremental revenue of eight figures in 2025. Currently identifying & securing new partnerships. Revenue in 2026 will grow by 4X. Reached first year contractual payment volume four months (33%) ahead of schedule by expanding endpoints 2X over plan. Negotiated partnership terms that will lead to company earning an incremental $1M contract bonus this year. Built and continue to lead a cross functional team of 15. Improved user experience by instituting check reissue process for virtual cards, improving successful payment rate to 99%.

Education

• Northeastern University - Graduate School of Business Administration

  MBA

• Rensselaer Polytechnic Institute - The Lally School of Management

  Bachelor of Science - BS

Skills

• Analysis
• Business Modeling
• Planning
• Product Management
• Product Marketing
• Cross-Functional Team Leadership
• Pricing
• Competitive Analysis
• Strategy
• Management
• Mobile Devices
• Product Development
• Business Planning
• Go-to-Market Strategy
• Analytics
• Financial Modeling
• Project Planning
• Telecommunications
• Strategic Planning
• Strategic Partnerships
• Leadership
• Wireless
• Business Analysis
• Business Development
• Forecasting
• Financial Analysis
• Budgeting