Steve Gonzalez

About Steve Gonzalez

Leadership | Business Strategist | Financial Management | Marketing…

Experience

1. Chief Strategy Officer (CSO)

   Elite Building Services

   Sep 2021 — Present

   Hired to identify priorities and build strategic processes for Operations, Sales, Human Resources, and Finance departments to make Elite Building Services,($20m), a scalable and efficient business model for future growth and improved services. Work with the Elite Building Services Executive Team in creating a “business mindset” culture focusing on service, accountability, and profitability. • Developed & instituted the Elite Building Services Business Strategy that resulted in a 5% increase in profitability YOY 2022 and a 12% increase in profitability YOY 2023 (January - August) • Created internal & external Communications Strategy to ensure all department and employees are updated on Company policies, procedures & guidelines. • Led the Company Executive Leadership meetings to discuss the Company’s priorities and craft a strategic plan to meet the Company’s goals. • Worked with the Sales Team in identifying new industries to present the Company’s services resulting in an increase of $2.7 million in new business. • Worked with the Operations Team to identify new services to present to current clients. This resulted in $1.4 million in “upsell business.” Services included Fire Extinguisher Inspection and Office Air Purification System. • Developed the Company’s NET PROMOTER SCORE (NPS) client survey. Gathered client Scores/Comments & created the “Elite Customer Service Strategy.” • Developed the Elite Building Services Human Resource Department, including the hiring of a HR Recruitment Lead & a HR Director. The creation of the Human Resource Department helped further develop The Company’s “Wellness Initiative” while reducing the Company’s HR outsourcing expense by 50%. • Revamped the recruitment process for field workers that resulted in a 40% reduction in open positions. • Worked with the Operation Managers on developing a Labor Time Management process to reduce weekly overtime expenses. This focus resulted in a 36% reduction in overtime.

Skills

• Event Management
• Public Speaking
• Promotions
• Advertising
• Digital Marketing
• Customer Service
• New Media
• Management
• Lead Generation
• Digital Media
• Cause Marketing
• Direct Sales
• Sports Marketing
• Strategic Planning
• Selling
• Strategy
• Marketing
• Marketing Strategy
• Social Media Marketing
• Sponsorship
• Account Management
• Sales Process
• Advertising Sales
• Team Leadership
• Radio Promotions
• Training
• Integrated Marketing
• Marketing Communications
• Radio Advertising
• Team Building
• Sales
• Business Development
• Leadership Development
• Social Media
• Cold Calling
• Sponsorship Marketing
• Radio
• New Business Development
• Leadership
• Sales Management