Steven Panza
Customer Experience & Operations Leader | Driving Enterprise‑Level Transformation, Process Innovation, Human-AI Collaboration and Team Performance
- Role
- Director, Customer Experience Strategy, Policy and Process at Cox Business
- Location
- North Kingstown, RI, US
- LinkedIn followers
- 500 followers
About Steven Panza
Authentic, people‑driven customer experience executive with extensive leadership experience across telecommunications and technology operations. I specialize in transforming customer journeys, designing scalable service strategies, and leading high‑performing teams through complex operational change. Passionate about developing leaders, optimizing processes, and delivering business outcomes that elevate customer satisfaction and organizational performance.Telecommunications | Interviewing Skills | Customer Service Skills | Process Improvement | Six Sigma | Labor Modeling | Operations | Strategic Planning | Reorganization | Network Monitoring | Standardization | Call Center Management | Motivation | Technical Support | Work Force Management | Leadership Development | Carrier Access | Strategic/Enterprise Customer Management
Experience
Director, Customer Experience Strategy, Policy and Process
Apr 2021 — Present
Education
New England Institute of Technology
Associate's degree, Computer Information Systems
2004
Skills
- Network Administration
- Voip
- Customer Relations
- Customer Service
- Microsoft Office
- Six Sigma
- Wireless Technologies
- Leadership
- Broadband
- Business Process Improvement
- Management
- Voice Over Ip (Voip)
- Contact Centers
- Linux
- Team Leadership
- Telecommunications
- Technical Support
- Process Improvement
- Troubleshooting
- Security
- Vendor Management
- Call Centers
- Networking
- Wireless
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