Steven Palmatier

About Steven Palmatier

I\'m an open-minded, collaborative problem solver with deep clinical trial subject matter expertise, especially in the randomization and trial supply areas. I\'m passionate about quality, integrity, risk management, and effective communication.I\'ve created departments from the ground up, built and mentored high performing teams, directed product functionality, and ultimately made the strategic decision to sunset that product and adopt alternatives to strengthen capabilities and increase efficiency. I\'ve served as a highly valued product liaison to professional services and customer support.My life goal is to be a net stress reducer - to identify areas of friction and lubricate them, to cultivate understanding and buy-in among stakeholders, and to help others in times of need.

Experience

1. Principal Product Support Liaison

   Medidata Solutions

   Apr 2024 — Present · Durham, NC

   Lead Product Support Liaison - RTSM Member of the core RTSM Product Team facing the support sectors of the business (professional services and customer success/tech support), facilitating cross-sector communication to increase signal and decrease noise. Provides information from Product/Engineering to the support areas as appropriate - information about functionality in development, newly found issues, etc, and provides to Product/Engineering support trend information to inform…

Education

• University of North Carolina at Chapel Hill

  BA