Steven Palfreyman
- Role
- Customer Support Specialist at Akamai Technologies
- Location
- Montpelier, VT, US
- LinkedIn followers
- 500 followers
About Steven Palfreyman
I am a seasoned IT professional with a diverse skill set spanning various domains within…
Experience
Customer Support Specialist
Jan 2023 — Present
Dedicated and customer-focused Customer Support Specialist with a proven track record of delivering exceptional assistance to clients utilizing Akamai Cloud Computing services- Experienced in swiftly diagnosing and resolving technical issues, providing clear and concise communication to customers of varying technical backgrounds- Proficient in navigating complex technical inquiries, collaborating cross-functionally to escalate critical matters, and contributing to the improvement of support processes- Committed to ensuring customer satisfaction and success by offering knowledgeable guidance and support throughout their cloud computing journey with Akamai- Troubleshooting and Problem solving a wide range of Akamai technologies such as, Linux Security, Cloud Firewall, DNS, IPv4, IPv6, Load Balancing, Databases, Kubernetes, Object and Block Storage.
Education
Weber State University
Associates, Telecommunications
2002
Scrimba
Frontend Developer Career Path
2021
TalentStacker | Salesforce Career Development Program
Salesforce Administrator / Salesforce Developer, Salesforce
Western Governors University
Bachelors, Information Technology - Security
2015
Skills
- Routers
- Customer Service
- Tcp/Ip
- Ccna Security
- Mac Osx
- Microsoft Excel
- Network Security
- Xp
- Cisco
- Windows Xp
- Cisco Technologies
- Cisco Ios
- Os X
- A+ Certified
- Computer Hardware
- Technical Support
- Problem Solving
- Firewalls
- Operating Systems
- Networking
- Network Administration
- Linux
- Microsoft Office
- Cwna
- Troubleshooting
- Ccna
- Desktop Support
- Switches
- Windows
- Network Design
- Cisco Wireless
- Voip
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.