Steven Pagel

About Steven Pagel

I’m a community‑driven professional with a diverse background across IT support, networking fundamentals, cybersecurity, electronics repair, biomedical technology, and hands‑on technical operations. I’m known for being a quick learner, a strong communicator, and someone who brings goodwill, patience, and professionalism to every environment I work in.My technical foundation includes Python, PowerShell, Active Directory, domain management, virtualization (VMware, VirtualBox), Linux tools, and SIEM exposure. I’ve completed coursework and online training in CCNA, system administration, cloud fundamentals (AWS/Google/Oracle), cybersecurity, and troubleshooting across Windows environments. I hold industry‑recognized certifications including CompTIA A+, CompTIA Security+, the Google Cybersecurity Certificate, and foundations in Cisco, IT, and Wireshark.During my internship at NWTC, I contributed to an infrastructure improvement project that saved the college over $500k by helping reduce hardware footprint and upgrade more than 30 switches. I gained hands‑on experience troubleshooting systems and network failures, interpreting Linux directories, working with SolarWinds, scripting in shell, and supporting VOIP, computers, and network equipment. I also prepared devices for surplus, imaged systems, configured AD groups, installed software via SCCM, and assisted staff and students at the help desk.Before transitioning into IT and cybersecurity, I spent three years in biomedical electronics, where I investigated, diagnosed, repaired, and replaced medical equipment—building a strong foundation in safety, precision, and hardware‑level problem‑solving. I also bring four years of experience in the printer and electronics repair industry, further strengthening my technical versatility.Across all roles, I bring adaptability, time‑management discipline, and a customer‑focused mindset. I’m continuing to grow my skills in IT, networking, cybersecurity, cloud technologies, and AI as I work toward more advanced technical responsibilities and long‑term career progression in the field.

Experience

1. Field Support Hardware & Printers on Site Operations IT Environment Exposure

   Impact Networking, LLC

   May 2025 — Present · US

   At Impact Networking, I provide hands‑on operational support that keeps teams productive and client environments running smoothly. My responsibilities include equipment handling, workstation setup, cable management, peripheral installation, and assisting IT staff with on‑site tasks that require a physical presence.A key part of my role involves supporting office print environments. I work directly with Lexmark, HP, Kyocera, and Konica Minolta devices, handling basic troubleshooting, supply replacement, connectivity checks, and user support. I also bring past experience working with Xerox printers, giving me a broad understanding of common print workflows and hardware behavior across multiple brands.This position gives me consistent exposure to business technology, device ecosystems, and real‑world problem‑solving. I’m actively building my skills in systems, networking fundamentals, and cybersecurity basics as I work toward more advanced technical responsibilities within the organization.

Education

• Northeast Wisconsin Technical College

  Associate's degree, Network Specialist, Network/Cyber Security Technologist, Cisco System Administration/Administrator

• Community College of Philadelphia

  Associate's degree, Biomedical Technology/Applied Science and Engineering Technology

Skills

• Fitness
• Deep Tissue Massage
• Medical Massage
• Wellness
• Customer Service
• Therapeutic Massage
• Leadership
• Public Speaking
• Pregnancy Massage
• Pain Management
• Microsoft Word
• Budgets
• Wellness Coaching
• Microsoft Excel
• Chair Massage
• Management
• Team Building
• Microsoft Office