Steven Howard
Senior Programme Manager @CityFibre
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WORK HISTORY
Senior Programme Manager @CityFibre
EDUCATION
Macclesfield College of Further Education
BTEC, Business Studies
SKILLS
ABOUT STEVEN HOWARD
A highly-experienced Director, Head of Delivery, Head of Portfolio/Programmes & Software Development with a successful background in B2B/B2C, professional, financial services, telecommunications, software, commercial & corporate market sectors. Commercially-aware & business-led, with a broad range of IT, CRM, finance, digital omnichannel, self service and online/ecommerce experience having worked for leading customer centric, service focused organisations, including, Hoist Finance, TalkTalk and IRIS Software & Services.Pragmatic, ‘hands-on’, energetic and seasoned leader fully adept in managing large multi disciplined ‘enterprise scale’ on/off shore teams, leading by example, connecting with subordinates, leveraging their best possible performance through excellent interpersonal, mentoring, coaching and motivational skills. Proven track record in succeeding under challenging circumstances and prepared to take ownership and accountability at the highest level.Excellent communicator with ‘real world’ customer focused experience and success, fully versed in communicating with all levels within a business from CxO level down, engaging with internal/external stakeholders and partners throughout complex transformation programmes, delivering ‘cost appropriate’ customer centric solutions and business change via emerging innovative technology solutions.Strategic approach to successful portfolio, programme & business change management, digital business/technology transformation, IT service transition, IT/Business strategies, technology roadmaps, professional service delivery, customer service delivery, software product portfolios, complex Technology & Development landscapes, PMO environments, QA best practice, on/off shore project delivery & business solutions, delivering project delivery of systems & business solutions, delivering added business value through the use of simplified and customer centric enterprise IT systems.
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